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» Repair Service for PUMA Knives
Please do the following to repair your puma knife.
  1. Please be sure to send your puma knife securely packed to:

    PUMA GmbH IP Solingen
    An den Eichen 20-22
    D-42699 Solingen

    Enclose a letter with your full address (including email address) and description of complaint or your wish.
    Please understand that we do not accept any shipments which are not stamped.

  2. We check and assess the damage. Then we send you a cost estimate via e-mail.

  3. You can pay the repair costs by credit card.
    ( If you pay by credit card, you need Verified by Visa or MasterCard SecureCode.)

  4. After receipt of the payment the repair is carried out and your puma knife is sent back.
    At warranty repairs you get the knife back automatically after repair.
In case you want to send a knife for repair or refurbishing from outside the European Union, please follow our instructions:
  1. Attach a letter with the following details:

    Our company name and address
    Your name and address
    Reason for shipping
    Item number of the knife
    Year of production
    Price in year of production
    (note: custom liberty limit is 22,- EUR)

    If you have a problem with one of these data, please ask us. You can send a mail and we will provide you with all information.

  2. Please attach this letter on the outside of the parcel (with shipping bag).
    It is very important that customs are able to read it without opening the package.

  3. Add your personal inquiry inside the parcel.

    Thank you for your cooperation.
Repair Payment
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