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|» Repair Service for PUMA
|Please do the following to repair
your puma knife.
- Please be sure to send your puma knife securely
PUMA GmbH IP Solingen
An den Eichen 20-22
Enclose a letter with your full address (including
email address) and description of complaint or your
Please understand that we do not accept any shipments
which are not stamped.
- We check and assess the damage. Then we send you
a cost estimate via e-mail.
- You can pay the repair costs by credit card.
( If you pay by credit card, you need Verified
by Visa or MasterCard SecureCode.)
- After receipt of the payment the repair is carried
out and your puma knife is sent back.
At warranty repairs you get the knife back automatically
|In case you want to send a knife for
repair or refurbishing from outside the European Union,
please follow our instructions:
- Attach a letter with the following details:
Our company name and address
Your name and address
Reason for shipping
Item number of the knife
Year of production
Price in year of production
(note: custom liberty limit is 22,- EUR)
If you have a problem with one of these data, please
ask us. You can send a mail and we will provide you
with all information.
- Please attach this letter on the outside of the
parcel (with shipping bag).
It is very important that customs are able to read
it without opening the package.
- Add your personal inquiry inside the parcel.
Thank you for your cooperation.